Refund Policy

At Metamist, we are committed to delivering exceptional AI services and ensuring user satisfaction. However, we understand that there may be circumstances where refunds are requested. This policy outlines the terms and conditions governing refunds and the steps our team takes to address and resolve issues.

1. General Refund Terms

1.1 Usage-Based Services:

• • Refunds for usage-based services, such as pay-per-prompt AI tools, are non-refundable once the service has been delivered or consumed.
• • We encourage users to review their prompts carefully before initiating any transaction to avoid unnecessary charges.

1.2 Subscription Plans:

• • Refunds for unused subscription periods may be provided on a pro-rata basis, only if requested within the first 7 days of the subscription cycle.
• • Refund requests will be subject to investigation by our customer support team to identify and resolve any issues.

1.3 Promotional Offers:

• • Services purchased under promotional pricing, discounts, or offers are non-refundable unless otherwise specified.

2. Refund Eligibility

Refunds may be granted under the following circumstances:

• • If a technical error on Metamist’s end prevents the user from accessing a service.
• • If a purchased service fails to function as advertised, and Metamist is unable to resolve the issue within 7 business days.
• • In cases of accidental duplicate charges.

3. Investigation Process

When a refund request is submitted, our customer support team will:

• 1. Investigate the issue to understand the root cause.
• 2. Collaborate with the user to resolve the problem or enhance the service experience.
• 3. Determine whether a refund is warranted based on the findings. Our goal is to address user concerns effectively, ensuring satisfaction wherever possible.

4. Refund Request Process

To request a refund, users must:

• 1. Send an email to contact@metamistworld.com within 7 days of the transaction.
• 2. Include the following details:
  • • Transaction ID or receipt.
  • • Detailed description of the issue.
  • • Supporting evidence (e.g., screenshots).

Our team will review the request and respond within 3-5 business days, followed by an update once the investigation is complete.

5. Refund Method

Approved refunds will be processed as follows:

• • Refunds will be credited to the original payment method used for the transaction.
• • Processing times may vary depending on the payment provider, typically taking 7-10 business days.

6. Exclusions

Refunds will not be provided for:

• • Errors caused by the user, such as accidental prompts or incorrect service usage.
• • Dissatisfaction with AI responses when the service functioned as intended.
• • Failure to cancel subscriptions before the renewal date.

7. Modifications to the Policy

Metamist reserves the right to update this Refund Policy at any time. Users will be notified of significant changes, and the latest version will always be available on our platform.

8. Contact Us

For any questions, concerns, or refund requests, please contact: